пищу им чтобы все таки прочитали что я пишуThanks for your email.
As soon as our Returns Team have received your order, they will issue a refund for you and you will receive an email to confirm this. You will then need to allow 5-10 working days for your bank to process this refund.
If I can help with anything else, please let me know.
Вот что им написать, такое чувство что они издеваются. Я боюсь что еще пройдет немного времени и потом вообще фиг че докажешь.Thanks for your email.
I can confirm your parcel has not yet been received in our warehouse.
We will process your return within 24 hours once we have received it and an email will be sent to you to confirm this.
Thank you for your patience in this matter.