здравствуте! заказываю впервый раз, чайник еще тот( переписывался с менеджером ватчшопа, пишет: Dear ******,
I am sorry to hear you have not received your order yet.
I can confirm that your order was despatched from our warehouse on 22/2/13 tracking ref: RJ**********
Royal Mail regulations for this service mean they won't deliver to an address other than that clearly stated on the package and if they cannot obtain a signature from the addressee, they will inform the customer accordingly with a card placed through the door explaining the next steps to take.
In our previous experiences with Royal Mail, we have invariably found that missing parcels turn up at some point, usually within a few days however, if you urgently require the item, we would suggest the following steps:
Place a new order either online or through our sales department and then refuse delivery of original order if a delivery is attempted. This will mean the parcel will be returned to sender and a subsequent refund can be rocessed.
If a delivery had not been attempted or the parcel had not been 'Returned to Sender', we would then need to submit a claim to Royal Mail for the item being 'Lost in Post'.
Regrettably it can take up to 25 working days before we can initiate an International delivery 'Lost in Post' claim with Royal Mail
Please let us know how you wish us to proceed with this matter and we will be happy to assist.
We are sorry for any inconvenience and please do not hesitate to contact us if you require any further assistance in this matter.
что мне нужно сделать? как это понять заказать второй раз онлайн? мне опять нужно платить?
