E
Evgeny3g
Новичок
Уважаемы Друзья !!!
Хочу обратиться к Вам за советом, заказал два четвертых ...украли на почте или на таможне...посылки пришли с разницей в весе я их и открывать не стал (посылки были вскрыты воришками и без палева заклеены скотчем ))..сосавил акт о разнице в весе и они идут обратно к продовцу... (EC208171372US - EC208172214US) подскажите пожалуйста алгоритм наиболее грамотных действий ...как мне поступить в данной ситуации ....буду ОЧЕНЬ ВАМ БЛАГОДАРЕН )))
вот моя переписка с американцем ...
Dear thegeex,
I have made a purchase in your store…..Contents of the purchase are 2
4, number of the purchase is #(130783299280) and
#(140866604420).
The problem is that I have not received it at my post
office because of the differences in a weight of the package. According to
the declaration, weight of the package in the USA was 7oz, but the weight
of this package at the post office in Arkhangelsk, Russia became just
2.5oz. Post officer drawn up a statement, where the difference in weight is
documented. The package was sent back to your post address because I have
declined to receive it. It is obvious that contents of the package were
stolen.
I am open for your suggestions of possible solutions of this
problem.
Also, if it would be possible, can you send me IMEI numbers of
these phones, and papers confirmed fact of the deal for motion to police
office. I am ready to provide you a copy of the statement from my post
office.
-evgeny3g
Hello Evgeny,
Thank you for contacting us. We have pictures of the packages and the labels with the correct weight before it gets shipped out.
If customs "stole" the phones then we will need to file a claim with the post office. The item left here in perfect condition.
We will have to weight for the packages now since they both show refused and returned to sender. I will contact you once the items are received.
If you need anything else in the meantime, please feel free to contact me.
Kindest Regards,
Camie Milano
Your Geex Customer Service Specialist
We can’t all be geniuses all of the time - But we can promise to do everything to ensure you have a smooth and easy shopping experience. If a problem should arise, all we ask for is an opportunity to make it right.
TheGEEX on is designed to be the web’s best Cell Phone . Gadget shopping community. It’s a place where Cell Phone . Electronic enthusiasts can purchase cutting-edge technology at smart price points in a Safe GEEX minded community.
A coalition of product-savvy customers and a group of passionate caring GEEX Employees dedicated to providing a positive shopping experience.
With Love,
TheGEEX on
Хочу обратиться к Вам за советом, заказал два четвертых ...украли на почте или на таможне...посылки пришли с разницей в весе я их и открывать не стал (посылки были вскрыты воришками и без палева заклеены скотчем ))..сосавил акт о разнице в весе и они идут обратно к продовцу... (EC208171372US - EC208172214US) подскажите пожалуйста алгоритм наиболее грамотных действий ...как мне поступить в данной ситуации ....буду ОЧЕНЬ ВАМ БЛАГОДАРЕН )))
вот моя переписка с американцем ...
Dear thegeex,
I have made a purchase in your store…..Contents of the purchase are 2
4, number of the purchase is #(130783299280) and
#(140866604420).
The problem is that I have not received it at my post
office because of the differences in a weight of the package. According to
the declaration, weight of the package in the USA was 7oz, but the weight
of this package at the post office in Arkhangelsk, Russia became just
2.5oz. Post officer drawn up a statement, where the difference in weight is
documented. The package was sent back to your post address because I have
declined to receive it. It is obvious that contents of the package were
stolen.
I am open for your suggestions of possible solutions of this
problem.
Also, if it would be possible, can you send me IMEI numbers of
these phones, and papers confirmed fact of the deal for motion to police
office. I am ready to provide you a copy of the statement from my post
office.
-evgeny3g
Hello Evgeny,
Thank you for contacting us. We have pictures of the packages and the labels with the correct weight before it gets shipped out.
If customs "stole" the phones then we will need to file a claim with the post office. The item left here in perfect condition.
We will have to weight for the packages now since they both show refused and returned to sender. I will contact you once the items are received.
If you need anything else in the meantime, please feel free to contact me.
Kindest Regards,
Camie Milano
Your Geex Customer Service Specialist
We can’t all be geniuses all of the time - But we can promise to do everything to ensure you have a smooth and easy shopping experience. If a problem should arise, all we ask for is an opportunity to make it right.
TheGEEX on is designed to be the web’s best Cell Phone . Gadget shopping community. It’s a place where Cell Phone . Electronic enthusiasts can purchase cutting-edge technology at smart price points in a Safe GEEX minded community.
A coalition of product-savvy customers and a group of passionate caring GEEX Employees dedicated to providing a positive shopping experience.
With Love,
TheGEEX on
