J
jonson
Новичок
Здравствуйте господа.
нужен совет, 17.10.12 сделал покупку и оплатил её, 18.10.12 товар был отправлен я получил трек-номер, сегодня т.е. 21.10.12 получил письмо с ебея что у продавца закончился товар, более того он удалил его с аукциона.
вот текст письма:
We'd like to let you know that has ended an item you were bidding on for breaching of one or more of our policies. As it's important that maintains member privacy, we can't tell you exactly why the listing was removed.
Any offers or bids placed on this listing are now null and void. If you were the winning bidder, you're no longer obliged to pay for the item:
251163732554 - New Vibram five fingers shoes kso toe socks gift men size 40?45 black
Here's what you can do if you've already paid for the item:
If you won the item and you've already paid for it, you can choose to reverse the payment or ask the seller for a refund. If you've already received the item you've the option of accepting it or returning it to the seller for a refund.
1) Contact the seller
2) Contact your payment provider
3) Report that the matter hasn't been resolved
- Contact the seller
At this stage, we recommend that you contact the seller and discuss the situation. These situations can often be resolved with a friendly conversation.
Check your email account for any previous emails you received from the seller - these may contain their contact information. Unfortunately, we can't give you the seller's contact details.
- Contact your payment provider
If you can't reach the seller, contact the service that you used to send payment. They may be able to reverse the payment.
If you used PayPal, copy this link into a new browser window to find out whether your purchase is protected:
www.paypal.com
If you paid by another method, such as bank transfer or credit card, contact your bank or credit card company.
- Report that the matter hasn't been resolved
If you're not able to arrange a refund and you didn't receive the item (or it wasn't as described in the listing), please let us know. You can contact us from any Help page.
We assure you that your record won't be negatively affected by this matter. We've told the seller that this listing has been removed and that you're no longer obliged to complete the purchase.
Finally, as the listing has been removed, no Feedback can be left for the purchase.
We hope that this information helps you decide how to proceed in this situation. If you have any questions please do not hesitate to contact us.
Regards,
Trust & Safety
не могу понять что мне делать, может кто нибудь сталкивался с такой ситуацией, подскажите как быть.
нужен совет, 17.10.12 сделал покупку и оплатил её, 18.10.12 товар был отправлен я получил трек-номер, сегодня т.е. 21.10.12 получил письмо с ебея что у продавца закончился товар, более того он удалил его с аукциона.
вот текст письма:
We'd like to let you know that has ended an item you were bidding on for breaching of one or more of our policies. As it's important that maintains member privacy, we can't tell you exactly why the listing was removed.
Any offers or bids placed on this listing are now null and void. If you were the winning bidder, you're no longer obliged to pay for the item:
251163732554 - New Vibram five fingers shoes kso toe socks gift men size 40?45 black
Here's what you can do if you've already paid for the item:
If you won the item and you've already paid for it, you can choose to reverse the payment or ask the seller for a refund. If you've already received the item you've the option of accepting it or returning it to the seller for a refund.
1) Contact the seller
2) Contact your payment provider
3) Report that the matter hasn't been resolved
- Contact the seller
At this stage, we recommend that you contact the seller and discuss the situation. These situations can often be resolved with a friendly conversation.
Check your email account for any previous emails you received from the seller - these may contain their contact information. Unfortunately, we can't give you the seller's contact details.
- Contact your payment provider
If you can't reach the seller, contact the service that you used to send payment. They may be able to reverse the payment.
If you used PayPal, copy this link into a new browser window to find out whether your purchase is protected:
PayPal Commerce Platform has everything you need to sell online and grow your business. Discover all your options.
www.paypal.comIf you paid by another method, such as bank transfer or credit card, contact your bank or credit card company.
- Report that the matter hasn't been resolved
If you're not able to arrange a refund and you didn't receive the item (or it wasn't as described in the listing), please let us know. You can contact us from any Help page.
We assure you that your record won't be negatively affected by this matter. We've told the seller that this listing has been removed and that you're no longer obliged to complete the purchase.
Finally, as the listing has been removed, no Feedback can be left for the purchase.
We hope that this information helps you decide how to proceed in this situation. If you have any questions please do not hesitate to contact us.
Regards,
Trust & Safety
не могу понять что мне делать, может кто нибудь сталкивался с такой ситуацией, подскажите как быть.
