Здравствуйте! Мне ограничили (блокировали) счёт продавца. Сообщили - мой счёт может быть связан с другим счётом. Назвали этот счёт. Я слышу об этом впервые. Предлагают произвести идентификацию. Я восемь раз отправил факсы документов в течение месяца. Приходят одинаковые письма с информацией - мы сожалеем, ценим вас, большое количество факсов в процессе обработки, ожидайте. Конкретной информации нет. Я ожидаю уже больше месяца. Сколько времени ещё можно ожидать? Что мне необходимо предпринимать? По какому номеру телефона я могу связаться? Я имею нормальный рейтинг. Я не имею отрицательную обратную связь. Имею 100% рейтинг. Помогите, пожалуйста! С уважением к вам.
Благодарю за ответ и ссылку. Моя история наподобие этой.11 октября получил письмо.
MC055 Please confirm your registration information We want to help sellers be successful on In order to encourage behaviors that will result in success, we sometimes limit, restrict, or suspend activity on an account. When we do, the member needs to address and resolve any concerns that resulted in the limit, restriction, or suspension before buying or selling on any other accounts. When we notice an association between accounts, and one of them is limited, restricted, or suspended, we may ask the member to confirm their identity. To determine if 2 accounts are connected, we may look at financial information, contact information, or buying and selling activity. It looks like your account is associated with another, (gorbenko). If you haven't already been asked to confirm your identity, you will be the next time you try to list an item. You don't need to contact us to confirm your information--the next time you try to sell, you'll begin the identity confirmation process. If you see a message that says, "Congratulations, your identity has been confirmed!" after you go through the process, you've successfully confirmed your identity. If we're able to confirm your identity, you'll be able to sell on again. If we're not able to confirm your identity, you'll be able to fax us some additional information. If you know that the gorbenko account is yours, you'll need to resolve all outstanding issues before contacting us. When any prior restrictions or suspensions on that account have been lifted, we'll be able to restore selling to your lexy2464 account. Please note that if your account is new and your selling has been limited, we won't be able to increase your selling limit until you've established a reputation as a successful seller. We appreciate your cooperation. Thanks,
Я об этом gorbenko первый раз слышу и ничего общего с ним не имею. Я им об этом написал. Суспенда не было, я продолжал выставлять новые листинги и релистить.
27 октября получил новое письмо
Re: IV%MM0001 MC055 Please confirm your registration information Dear Alexey, Thank you for contacting I can certainly understand your concerns regarding your selling limits. I am happy to help you today and I apologize for any inconvenience this issue has caused you. Normally we are able to respond within 48 hours. However, we have been experiencing a higher level of emails which has caused a delay in our response time and I wanted to get back to you personally so that you understood why we have responded so late. Our number one goal for sellers is to be successful on To meet this goal, we need to maintain a safe trading environment. So, from time to time we ask members to verify contact information before being allowed to continue selling on our site. We have limited your account to assure its safety and to give you the opportunity to confirm your identity. Verifying your identity is a simple process of faxing in some basic documentation. Below you will find a list of documents you may send, along with the fax number. The information on these documents needs to match the registration information on your account. If there are any discrepancies please include a reason for the differences in writing and include it in your fax. Be sure to have the USER ID and email address for the account you are appealing clearly visible on EVERY page of your fax. If the USER ID is not on each page of the fax, we may need to require you to resubmit the identity documents. Please provide the following:
-A copy of your driver's license or other government issued ID that shows your name and address. -A copy of a recent credit card statement, bank statement, or utility bill statement clearly showing your name and billing address. For security reasons, please black out the first 4 and last 4 numbers of your credit card number or your account numbers from other documents.
Fax this information to:
Attn: Appeals U.S. fax number: 877-349-1798 begin_of_the_skype_highlighting 877-349-1798 end_of_the_skype_highlighting International fax number: 001+801-795-7253
Суспенда не было, не мог только релистить и добавлять новые листинги. Отправил факсы, долго ждал ответ. Пока ждал долбил в live chat проверили факс получен и говорят нужно ждать 10-14 рабочих дней. Рейтинг 100-процентный, негативных отзывов нету, по звездам тоже всё в порядке. Я их начал бомбить письмами, чатами, факсами. Факсы уже 8 раз отправил на несколько разных номеров. Я так понял, к разным людям попадают в руки. Периодически приходят отписки – ценим, понимаем, ожидайте. У нас очень большой поток факсов. Так уже прошёл почти месяц. Так и не получил конкретного ответа – когда, что и как. Выставлять не получается. Только покупать можно. Что же дальше предпринять?
