Как вернуть деньги за поддельный iphone.

[Stylusss]

Привет. Расскажу свою историю возврата денег.
Решил купить iphone 4 с заводской разлочкой, нашел лот на uk ebay и купил.
Посылка пришла быстро, но после открытия все стало ясно, подделка.

Сразу же открыл дело с комментарием, что товар не соответствует описанию и приложил фотографии

Details you provided:
The item doesn't match the seller's description.
You paid on 15 Jan, 2011
You contacted the seller through email.
You entered the phone number ***********
More comments: The seller the deceiver! Has been sent instead of original iphone 4 16gb, the Chinese fake. I want a full refund. As proof of a photo. http://img687.images...img687/1188/img 0474ph.jpg http://img35.imageshack.us/img35/1 02/img0475ei.jpg http://img194.imageshack.us/img194/66 0/img0476en.jpg http://img137.images...img137/7499/img 0477mf.jpg http://img82 0.imageshack.us/img820/4623/img0478c.jpg http://img81 0.imageshack.us/img810/2111/img0479p.jpg http://img21.imageshack.us/img21/9 072/img0466t.jpg http://img17.imagesh.../img17/1349/img 0467te.jpg http://img543.images...img543/2573/img 0468nu.jpg http://img716.imageshack.us/img716/91 07/img0469j.jpg http://img35.imagesh.../img35/9696/img 0470f.jpg http://img141.images...img141/1139/img 0472s.jpg http://img153.images...img153/2883/img 0473x.jpg
You did not give permission to share this phone number with the seller.
The best time to reach you is at 'all time'.
The item is fake
Additional information:
"Chinese fake"
You wanted:
"I want a full refund"

Прождав 10 дней, продавец не ответил (кто бы сомневался

), я открыл спор.
Как писали другие, спор рассматривают в течении 3-5 дней, ага

Прошло полторы недели, ни ответа ни привета, стал стучать в батарею ( в лайв чат, затем на почту суппорт).

Прошла еще неделя и они разродились мне написать:

Hello Alexander,

This is a courtesy email from eBay Customer Support about the phone (item# 250756952776) you bought from "pyramid_boi" which was not as described. I'm sorry to hear that this

transaction didn't go well as expected.

I have thoroughly reviewed all the information provided to this claim before taking any action. After doing so, I have seen that you stated that item is fake. To help you further, we'll

need confirmation that the item isn't authentic. This should be provided by an unbiased third-party qualified in the area, for example the manufacturer, retailer, or another expert

organisation or individual (other than you). The document should be on a letterhead and contain full contact details so that eBay may get in touch with the expert if needed.

You can send your documents to us as an attachment.

All documents sent to eBay must comply with these guidelines:

1. The only supported image types are: JPG, GIF, PNG, BMP, TIFF.

2. The only supported file types : PDF, .doc, .docx, .rtf, .txt

3. We will only accept files up to 8MB.

Click 'reply' to this email, add the attachment and send it to us.
(You'll find the 'add attachment' icon in your email toolbar).

If an attachment doesn't meet these requirements, it won't be accepted.

Please allow 3 working days from receipt of the documentation for us to review the case. We'll then update your claim in the Resolution Centre on eBay.
We'll be placing the case on hold for 72 hours awaiting for your response. Please be advised that if we failed to receive this document within the given timeframe, I regret to inform

you but we'll be closing your claim.

In the meantime, if we can be of any other help please give us a call on 0800 358 6551 to speak to a member of our customer support team:

8:00 am - 10:00 p.m. Mondays - Fridays
9:00 am - 6:00 p.m. Saturdays & Sundays

For faster service, please use a PIN verification. To get it, please log in to your eBay account and click on "Contact us".

I trust that this information helps and I wish you all the best on eBay in the future.

Kind regards,

Barbara Greason
eBay Customer Support

Тут же паника, где я это буду доказывать?? Ни когда с этим не сталкивался! На этом форуме посоветовали http://deepa.ru/Deep...nt_Service.html (не реклама! Забегу вперед, можете использовать любой сервис центр, мне помогли именно они).
Приехал к ним на Белорусскую, спросил по поводу проведения ЭКСПЕРТИЗЫ, но оказалось они её не делают, после объяснения для чего это мне предложили провести диагностику или позвонить по тем и тем телефонам. Стал звонить, все посылают то к одному, то к другому, не добившись ничего, вернулся к deep и сделал диагностику за 1500р

Это бланк отправил в ебай со всеми координатами deep.

Прошло 5 дней

Hello Alexander,

This is a courtesy email from eBay Customer Support about the phone (item#:250756952776) you bought from "pyramid_boi" which is not as described. I'm sorry to hear that this transaction didn't go as expected.

I am writing to inform you that I have placed your case on hold for 3 days while we validate the proof that you have provided. We'll notify you as soon as an update is available regarding this matter.

In the meantime, if we can be of any other help please give us a call on 0800 358 6551 to speak to a member of our eBay Customer Support. For faster service please use a PIN verification. To get your PIN verification, please log in to your eBay account and click on “Contact us”.

8:00 am - 10:00 pm Mondays - Fridays
9:00 am - 6:00 pm Saturdays & Sundays

I trust that this information helps and I wish you all the best on eBay in the future.

Kind Regards,

Nell Barber
eBay Customer Support

Прошло еще 3 дня

Hello Alexander,

This is a courtesy email from eBay Customer Support about the phone (item#:250756952776) you bought from "pyramid_boi" which is not as described. I'm sorry to hear that this transaction didn't go as expected.

We'd now ask you to complete the information below and send it back to us. The simplest way is to click 'reply' on your email, fill in the information needed and send it to us.

*******************************************************
CONFIRMATION THAT ITEM HAS BEEN DESTROYED AND DISCARDED

Case Number: [ ]

eBay Item Number: [ ]

I confirm that eBay item number [ ] has been destroyed and discarded.

'I declare that everything that I have stated here is true to the best of my knowledge.'

Name of member: [ ]

Date: [ ]

*********************************************************

Please allow 3 working days from us receiving this to review the case. At this point we'll update your claim in the Resolutions Centre on eBay.

In the meantime, if we can be of any other help please give us a call on 0800 358 6551 to speak to a member of our eBay Customer Support. For faster service please use a PIN verification. To get your PIN verification, please log in to your eBay account and click on “Contact us”.

8:00 am - 10:00 pm Mondays - Fridays
9:00 am - 6:00 pm Saturdays & Sundays

I trust that this information helps and I wish you all the best on eBay in the future.

We look forward to receiving this information from you. Thanks, once again, for your help and patience.

Kind Regards,

Nell Barber
eBay Customer Support

Все что написано вписал.

Прошло еще 2 дня и алелуя!

Dear stylusss,

Good news. Customer support has reviewed the case and made a final decision. We issued you a full refund of on 12 Mar, 2011 through PayPal. The refund includes the purchase price plus original postage & packaging. Please log into PayPal to receive your refund.

Ушло у меня на это месяц. Надеюсь кому-то помогу, т.к. на форму подробного описания не нашел, пришлось все самому.

 

[agf-nikky]

Спасибо, что не поленился поделиться опытом! Очень поучительно.

 

[y-u-r-o-k]

Мог просто написать, что не получил и вернуть деньги. Я обычно так наказываю мошенников.

 

[nzpost]

долго , длинно , но правильно , молодец